English Azade Privacy Policy

Effective Date: August 1st, 2025

English Azade ("we," "our," or "us") is committed to protecting the privacy of our students and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://englishazade.com, and use our online English courses (IELTS, CELPIP, General English).

1. Information We Collect

We collect information that allows us to provide our services, process your course bookings, and communicate with you.

A. Personal Information

We collect personal information you voluntarily provide to us when you register for a course, book a session, contact us, or subscribe to our mailing list. This may include:

Contact Information: Name, email address, and phone number.

Booking Details: Course selection (IELTS, CELPIP, General English) and scheduled class times.

Payment Information: Payment card details or PayPal information are collected and processed securely by our third-party payment processors. We do not store sensitive payment data on our servers.

Communication: Any information you provide when corresponding with us via email or contact forms.

Course Performance Data: Information related to your progress, attendance, homework, and test scores to track your learning.

B. Non-Personal Information (Usage Data)

When you access the website, we automatically collect certain information about your device and usage, which is typically non-personal, such as:

Log and Usage Data: IP address, browser type, operating system, the pages you view, the time spent on those pages, and referral sources.

Cookies: Information collected through cookies and similar tracking technologies (see Section 4).

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To deliver the online English courses you purchased, including providing access links (e.g., Zoom links) and course materials.

To Process Transactions: To process payments for course enrollments and manage refunds (in accordance with our Return Policy).

To Communicate: To send you confirmations, updates about your course, class reminders, responses to your inquiries, and other administrative messages.

To Maintain and Improve: To analyze website usage, track course performance, and gather demographic data to improve our services, website, and course content.

Marketing: To send you promotional emails about new courses, special offers, or other news, provided you have explicitly opted-in to receive such communications.

3. Disclosure of Your Information

We only disclose your information to the extent necessary to run our business, comply with law, or protect our rights.

Service Providers: We may share your information with trusted third parties who perform services for us, such as payment processing (e.g., Stripe, PayPal), web hosting, email delivery, and class delivery (e.g., Zoom). These parties are required to protect your data.

Legal Compliance: We may disclose your information where required by law or legal process, or to protect the rights, property, or safety of English Azade, our students, or the public.

Business Transfers: If English Azade is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies (small data files placed on your device) to help us analyze how you use our website, improve your user experience, and remember your preferences. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may affect the functionality of the website.

5. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, and disclosure. However, please be aware that no security measures are 100% foolproof, and we cannot guarantee the complete security of data transmitted over the Internet.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: The right to request copies of the personal data we hold about you.

Correction: The right to request that we correct any information you believe is inaccurate or incomplete.

Deletion: The right to request that we erase your personal data under certain conditions.

Opt-out of Marketing: You can opt-out of receiving future promotional emails from us by following the unsubscribe link provided in those emails.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Effective Date" and the changes will be effective as soon as they are posted. We encourage you to review this policy periodically.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us through the contact information provided on the englishazade.com website.